TVIB News Tava Foret

Please join the rest of the staff and me in welcoming two new members to the TVIB team.

Nicole Cruz will be coordinating our auditor and surveyor certification programs. She will manage all training and event coordination and registrations, bookkeeping, and customer service.

Nicole came to TVIB after 8 years with a multi-million dollar construction company, where she worked in customer service, accounting, and management as the Office Manager wearing multiple hats. She has experience in organizing corporate events and keeping the office running smoothly. This background and experience make her a great fit for the Member Services Administrator position.

Nicole will be receiving an Associate degree in Business at San Jacinto College this December, then transferring to the University of Southern Mississippi to obtain a Bachelor’s degree. She loves to spend time with her family, her husband of 17 years, 16-yr old daughter, and 17-year-old son. They have an 8-yr old chihuahua/shih tzu dog named Bartholomew Henry Allen, The Flash for short. Nicole and her daughter love to travel and attend concerts; she says “Music is our life!”

Jordyn Mitchem recently joined TVIB as the Operations Coordinator for the Lower Fleet. Jordyn has proven to be a quick study and is working hard to learn the language of our industry.  She began training with Lindsey Brown and Ken Lamph as Lindsey transitions to her new role of Operations Specialist.

Jordyn was born in California and moved to Houston early on. She moved to Seattle when she was 12 and lived there until she graduated from high school. Then she headed back to Houston where she lives currently. Jordyn recently earned her Associate of Science in Computer Programming from Houston Community College where she maintained a 3.8 GPA.  Jordyn comes to TVIB with 5 years of administrative experience and technical support.

Jordyn has a 6-month-old daughter and is engaged to be married next fall. In her free time, she loves to travel and try new restaurants. She also enjoys coding and putting her academic experience to work.

Both Nicole and Jordyn will be working in our main office. If you haven’t had the pleasure of speaking with them yet, please be sure to welcome them when you get a chance, you will find their contact information on the Our Staff page on our website.

We are excited to announce that Lindsey Brown has been promoted to the newly created role of Operations Specialist after over 10 years of dedicated service to TVIB, most recently working as our lower fleet Operations Coordinator. Lindsey’s consistent hard work and growth have been the driving force behind this well-deserved promotion.

In her new role, Lindsey will take on several important responsibilities, including assisting our TPO customers with vessel incident activities, managing the process for tracking and closing out longer-term incidents and non-credit drydocks, and overseeing the corrective action process for reviewing objective evidence and appeals. Additionally, she will manage the TPO customer onboarding process, the Auditor/Surveyor Oversight Program, and continue providing exceptional customer service to our members.

This promotion reflects Lindsey’s unwavering commitment and expertise, and we are thrilled to see her flourish in this new capacity.

On a personal note, we are also excited to share that Lindsey and her husband, Jay, are expecting their first child in the new year. Please join us in congratulating Lindsey on this exciting new chapter, both professionally and personally!

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